How to Reset your My3 Password
If you have been locked out of your My3 account, you will need to reset your password.*
To reset your password, go to the My3 login page by clicking here, click the 'Forgot password' link, and follow the steps below:
1. Enter your ThreeID (email address) in the box provided and click 'Submit'.
2. You will receive an email containing a verification code. Enter the code and click 'Submit Code'.
3. Enter a new password and click 'Submit'.
Please note that your new password cannot be the same as your previous password. It also must have a minimum of 8 characters, and contain one upper case letter, one number and one special character.
4. Click 'Login Now' to login using ThreeID.
Broadband Customers
If you are a Broadband customer, you can also follow the steps above. If your username is your Broadband number, you can get the code in the Connection Manager or by putting your SIM into a Three phone.
*Please Note: If you have registered for ThreeID using a social media account, please visit the respective social media platform to make any change to your username or password.
Update My3 Username
Click here to read our article about how to change your My3 username.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.
GO3 Agent Feedback
Use the comment box below to leave feedback on the content of this article.
If you would like to receive a response in relation to your feedback, please provide your email address.
For gO3 issues or improvement suggestions, leave your feedback in the Frontline Connect Survey.