When you are using the My3 app, you can access the in-app messaging feature.
1: Click on "Account"
2: Now click "Messaging"; this will connect you to our Messaging team.
From this screen, you can send messages directly to Customer Care agents and start a conversation with them that allows you to respond to queries in your own time and at a pace that suits you.
Some of the key benefits of in-app messaging are:
1: Messaging allows you to get on with your day and receive updates as progress is being made.
2: You will receive alerts on your device's notification window when we reply to you.
3: You can message us at any time, even outside working hours, and your query will be picked up when we are back online.
