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Adult Content Filter

Adult Content Filter


To ensure that young people enjoy internet services safely, we provide internet content filters to limit access to material that may not be suitable for younger audiences. This filter is automatically applied to Three's prepay accounts. 


Customers who are over 18 can request to have the adult content filter removed from their account. To do this, please contact our webchat team at Once we have verified your age, we will remove the filter. This may take up to 24 hours to complete. 


If you have a bill pay account, the filter is not applied, as you need to be at least 18 to open this account type. However, if you’d like to have the filter applied, feel free to contact us and we can help.


If you would like more information on our commitment to internet safety, check out our Child Safety Policy.