Hey, i'm trying to upgrade to the o2 experience package for the last few days but when i go to my account it says "we are currently upgrading this service". Does this upgrade effect me upgrading to the o2 experience package?
Since we a changing some aspects of the website at the moment there will be some parts of it where you will get this message from time to time. I will upgrade you to O2 experience myself in the meantime. Would you like Free texts to all networks or Free calls to 10 O2 numbers.
I tried to fix spelling errors in my name and surname, add contact phone and e-mail address several times yesterday and today.
They are still the same as they were. The service just does not work.
Same way I failed to change IMEI of my wife's phone and correct errors in the address.
Also, not that important, but how am I supposed to guess that I have to press "this is not my phone" on "My O2 Home" to get that page with personal details? It is not obvious, and there should be something like "Change your personal details" in the menu.
Hope it's caused by upgrade difficulties and will be fixed at some time.
they changed the details, but after some time. May be it happened because of my direct complain to the O2 customer support.
However, the IMEI number for my wife's phone has not been changed. Sent one more e-mail to O2 support. Hope it will work.