If you can’t connect to the Internet via your wireless network
Make sure your router is connected to a power socket.
Make sure Wireless Network is activated on your computer.
Make sure you have coverage for mobile broadband.
Make sure your computer is not located too far from the router.
Check that you have entered the right network name (WLAN – Name) and security key (WLAN – Key). These are found on the label on the back of the router.
If you feel that you are not getting the best possible speed
Place your router as close to a window as possible, for better coverage.
Move your computer closer to the router for improved speed.
If many people are connected simultaneously the speed may be lower when you surf. It may therefore be a good idea to wait until fewer people are connected before downloading large files.
If your connection jumps between the 2G, 3G and 4G networks In the web management page, you can lock your router to a particular network ( note you can only do this while you are not connected to the internet):
To lock the router to a particular network:
Select General Settings from the menu on the left.
Click Internet settings.
Under the Data Connection section, go to Network Mode
Select one of the following options: AUTO, Only 4G, Only 3G or Only 2G