I got my SIM card today and I was setting up the schedule Top-Up I accidentally topped up… but my current prepay plan is was running already until 18/11/2022. Can the top up be reverted?
The problem is that my 15€ Top-Up has been consumed as to activate my plan , which was active already. Now it has been restarted, but I had not consumed the allowances yet… as I only received the SIM today 😕
Hi @Deborah_12502 and welcome to 3Community. As part of the terms & conditions for our prepay plans it's advised that: if you top up by an amount equal to or greater than your plan charge in one go, this will activate your plan benefits. A top-up by an amount equal to or greater than your plan charge within an existing 28-day plan benefit period will lead to the immediate activation of a new 28-day plan period and any remaining allowances will not be carried over to the new 28-day benefit period.
As your second top up was successful and your plan has been activated we will not be able to revert it.
