Hi @Elizabeth_63695 welcome to 3Community.
Since posting here, have you contacted any of our Customer Care teams? If not I'd love to help you you'll need to pop me a PM with your name, number, full address and date of birth. As you're a new Community member you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.
You can also call our care team on freephone 1913 to speak with an agent or click here to speak with our messaging team.
