Can't top up online - 'File or directory not found'

[Anthropos]

I am after trying to top up online both via the 3 website and the my3 app and have gotten the same message on both attempts - 

Server Error

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

[Three_Stacey]

Hi, @Anthropos 👋thanks for getting in touch with us here on 3Community. Have you been able to top up successfully since you posted here or have you reached out to your bank? Have you previously topped up via the app or My3?

[Anthropos]

Tried again today and got a different message - 

Oops..

We’re currently experiencing some unexpected problems

Please come back to the site a bit later on or visit Help and Support for assistance.

- my card is working fine as I just used it earlier at a checkout and on another site, and yes I have topped up online in the past without issue but this is the first time I've tried topping up with my new card

[Three_Stacey]

Thanks for the details @Anthropos 😊 The next step is I need to review your account. Please PM us your name, number, full address and date of birth. Once we have these we'll get the ball rolling 👍