Charged Twice For A Top Up

[SeanT21]

 

I was charged twice for a top

Up on 24/08/23. The charge was meant to be for €20 but €40 was taken from the account, and two top ups were applied despite only one being done at the time.

 

[Three_Stacey]

Hi @SeanT21 welcome to 3Community.

I'd be happy to look into this for you. When you topped up on the 24th did you get an error on screen or was there a delay with the top up being processed?

[SeanT21]

Hi,

Yea an error came up when I did it first and I was able to re-confirm the
page to top up, then I just checked both my account and 3 account and it
came out twice.

Thanks,
Sean

[SeanT21]

Just wondering if there is any update on this please?

[Three_Stacey]

Hi @SeanT21 thanks for letting me know what happened and sorry about the delay in response. Please PM me your name, number, full address and date of birth. With these, I'll be able to have a look at your account.