How to disable Voicemail in Prepay?

[Dissabtero]

Hi,

There is no way to find out how to disable my voicemail with my Prepay line. Can anyone help?

Thanks.

[rrobbie]

Hi,

I tried ##002# to disable my voicemail, which worked, but now I can't reenable it with ##21#. Any thoughts?

Instead of going to voicemail the caller just hears the engaged line beeping

[LauraH]

@rrobbie Hi there, let's see what we can do here. Try **004*08x5xxxxxxx# filling in your number for the x's and let me know how you get on 👌

[rrobbie]

Thanks for the suggestion but I don't think it worked

The code looks like it succeeded "Setting Registration Succeeded | Voice Call Forwarding | All Conditional Calls", but I'm still getting the engaged tone.

For some additional info, this is happening when I am on another call and someone tries to ring me. Before, they would be told I was on another line and to leave a message, now they just get the engaged beeping tone

[rrobbie]

Also, would I be right in thinking that the code suggested is to forward calls to my voicemail number? When I try and ring that number (08x5xxxxxxx) directly from another phone, should I be able to leave a voice message? Because currently when I try that I get prompted for my phone number and some pin

[LauraH]

@rrobbie When diverting from your own phone 08x5xxxxxxx will be your mailbox for someone to leave you a message, it's also a way for you to check your messages when calling from another phone 👍 Tell me, what happens when someone calls and your phone is switched off or you don't answer?

[rrobbie]

When switched off it does redirect to that number (08x5xxxxxxx), however it seems that the redirect is being handled as a direct call, as the person trying to ring me gets prompted to enter a phone number and pin. I guess this is the same way that I would be prompted if I wanted to listen to my voicemails from another number?

However, I did try the same redirect code **004*, but redirected to 083 3333 171 instead. This seems to work as intended. Can you tell me if this number is alright to use to redirect to my voicemail?

[LauraH]

@rrobbie Hhmmmmmm that's strange. Pop me a PM with your phone number, full name, address and date of birth so I can check this out for you 👍