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Lost €17 after top-up?

Nostalgia00
Novice

Lost €17 after top-up?

How did I lose my credit?
4 REPLIES 4
Nostalgia00
Novice

Can't figure out how to add the screenshot 😞

@Nostalgia00 Hi there 👋 If you're posting from your phone use your settings to change to 'desktop view' and you'll then see the option to add an image 👍 Regarding your credit, had you topped up within 28 days to keep your plan active? Let me know.

 

Yes I topped up in time

Screenshot_20210209-222151.jpg

@Nostalgia00 Thanks for that, when you check your current balance in My3 is it also €20.05? Also, when you check your usage do you see any charges around that time? Check out All About My3 and Prepay for how to check that 👍