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Roaming add on

Rossin_46924
Novice

Roaming add on

Hi there, I have attempted to buy the 35 euro roaming add on numerous times by topping up my account. I had only recently topped up by 20 euro for my regular prepay deal but by attempting to top up and get the roaming add on I have spent 95 euro and it is still saying I don't have enough in my account to buy the add on. The money has been debited from my account and I have received a text to say that money has been received. I am very disappointed that this has happened. 

1 REPLY 1
Three_Stacey
3 Community Admin

Hi there @Rossin_46924 sorry to hear you're having difficulties but I'd be happy to help you with this.  Do you still want the add on? Please pop me a PM with your name, number, full address and date of birth. I'll need these to be able to review your account and see how I can help.