Scheduled payment wasn't processed

[Add_31692]

I have an automatic top up to maintain my all-you-can-eat data that has been active for years. My payment wasn't processed a few days ago and I have been incorrectly charged for data usage ans my credit is now all gone.

I have had to top up manually to access the Internet to send this message. Can my account be reviewed and corrected immediately? I have been without data or the ability to call for the majority of the workday. Is this the only account support or is there a way to speak to a person? Thank you

[Add_31692]

Checking my account I have been charged at least 50 euro today wiping out my credit. My history shows I have a scheduled top-up due today but has not been processed and I am being charged. 

[Three_Stacey]

@Add_31692 Hi and welcome to 3Community.

Sorry to hear you had difficulty with your scheduled top up, have you replaced your credit/debit card recently for any reason? Have you had a chance to check your scheduled top up in your My3 account? Can you see it if you login and click Top Up - Scheule Top Up?

If you'd like to speak to someone Customer Care is available by calling 1913 (freephone) or if you'd prefer to contact our messaging team just click here.