Switched from Bill Pay to Pre Pay

[Jeremy_16141]

1. I know this has been answered before but not in public but I recently switched from Bill Pay to Pre Pay and when I log in to My3 it says:

No Active Customer or Subscriptions were found

and when I go to the App it says:

To finish registering, link your mobile or broadband number to your My3 account.

So I end up going round in circles.

Any help would be welcome.

Kind Regards,

Jeremy 

[Three_Stacey]

Hi there @Jeremy_16141 in order to investigate this we need to have a look at your account. This is why the conversation is moved to PM.

I'd be happy to help you with this you'll just need to pop me a pm with your name, number, full address and date of birth.  You'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.

[Jeremy_16141]

Hi Stacey - I don’t really have time to chase silly badges etc to earn the right to send a PM. Could you just answer my query please ?

Kind Regards,

Jeremy 

[Three_Stacey]

@Jeremy_16141 I can't say what is wrong without seeing your account, but as it's taking you round in circles it looks like your My3 registration hasn't completely updated after the move from Bill pay to Prepay. 

I've just updated your profile and you now have access to PM so please send me your details and I'll get this sorted for you. 

[Jeremy_16141]

Not sure what details you need - mobile number is 08X XXXXXXX

Kind Regards,

Jeremy

[Three_Stacey]

@Jeremy_16141 As you can see I edited your post removing your mobile number, for your security its best not to post your public details on a public post. 

If you click 'Send Me a PM' underneath my post, and send me your full name, address and date of birth. This will allow me to access your account and complete the necessary security checks. Once I've done that I'll work on getting your My3 access back up and running.