Text top up not working

[Kimmage]

I had to get a new bank card so I have updated the details on my3 on the app however when I try text top up it won't work. I get this message "From 3: Sorry, we cannot process your topup at this time. Please call 1913 for more details." How can I fix this issue? It used to work fine until I had to change my card. 

[LauraH]

@Kimmage Hi there and welcome! Tell me, did you delete your previous card before adding the new one? If not, can you try that before topping up next?