Spouse ordered a new phone from Three yesterday (Friday) after 4pm (on prepay, so I guess despatch on Monday for delivery Tuesday). I was sure we'd entered the complete delivery and billing addresses while ordering (identical, as is our habit), but his order confirmation email has both delivery and billing addresses incomplete, and in different ways (liable to send the phone off to NI or somewhere/fail the card authentication).
We checked in My3 and found his addresses there also incomplete, and in yet another way. We corrected them there (making them identical, as is our habit when buying stuff). Maybe something got lost on the way to the new My3.
But maybe it's too late for this order? The only relevant question I can find in these forums got the answer that no address can be changed from one given while ordering.
I think the Mods are off at the weekend, but guess I might as well try a PM now, just in case it helps!
@Chrysanth I'm happy to take a look at this for you. Pop me a PM with your order number along with the phone number, full name, the correct address and date of birth so I can access your account and order 👍
@Chrysanth I'm happy to take a look at this for you. Pop me a PM with your order number along with the phone number, full name, the correct address and date of birth so I can access your account and order 👍
Thanks, PM sent
Amother PM sent just now (with more detail).
No rush for despatch (more important to get the address correct first!).
@Chrysanth Good morning and you're very welcome, I'm delighted you're happy with your new Doro! When Three removed the data capability it would have been removed from your SIM so no need to worry about removing it from your new phone 😊