Credit Use Explained
For a full breakdown of your credit use, log in to your My3 account by clicking here, and click 'My3 Account' - 'Detailed Usage' to see what your credit has been used for.
Plan Activation
Many of our Prepay plans require a top up to activate your plan benefits. For example, if you have moved to our Three Total Talker Plan, a €20 top up is required to activate your plan benefits (unlimited texts, unlimited minutes, and more!).
For example: If you top up by €20, your account will be debited €20 to activate your plan. Your balance will then be €0. If you still require credit on your account for additional usage (e.g. 3Pay services or voicemail) we recommend topping up by less than your plan activation amount (e.g. €5/10/15) or purchasing one of our boosters.
Please note: if you top up by €20 before 28 days is up, your plan will re-activate and your remaining allowances at the time of top-up will not carry forward.
Recurring Add-Ons and Boosters
If you have a recurring add-on or booster, this will reapply each month and the charge will be taken from your credit. We will text you beforehand to let you know that the cost will be taken from your credit.
Data Charges
You may be charged for data use if a) your All You Can Eat data plan has expired and you have not topped up to re-activate your plan or b) if you have used up your data allowance (this applies to prepay plans without All You Can Eat data).
For information on data pricing, visit three.ie/legal/pricing and select your plan for pricing information.
Roaming and International Charges
If you are using your phone outside Ireland, you may be charged for calls, texts and data. Check out three.ie/roaming for more info on roaming charges.
Similarly, if you use your phone to call or text a non-Irish number, you may be charged for these calls and texts depending on your plan.
Premium Rate Services
Premium rate services are any calls or texts from private companies which cost more than the standard rate. Examples of premium services include TV voting (e.g. The X Factor), text charity donations, competitions (e.g. The Late Late Show) and other entertainment services. These types of calls and texts are not included in our Prepay plan allowances and will use up your credit.
Visit Premium Rate Services by clicking here for more information. For a full breakdown of charges for premium rate services, view Three’s Price Guide by clicking here.
Remember : If your card has expired or you have received a new card from your bank, you will need to update your card details on the My3 app to continue using your card.
Need some help? Click here to learn all about how to update your Top Up details.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.
