How to Update Top Up Details

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Update Top Up Details

If you a saved 'Payment Method' in your My3 account, and you receive a new credit/debit card, you will need to update the 'Payment Method'.

Updating your 'Payment Method'

• Log in to your My3 account by clicking here.
• Click 'Top Up Now'.
• Select 'Payment Methods' from the menu at the top.
• Select 'Edit or Add Card'.
• Enter your new details and click 'Save'.

Alternatively, if you would like to top up by Apple Pay, Google Pay, or PayPal:

• Choose Apple Pay, Google Pay, or PayPal as your payment method in the payments section.
• If using Apple Pay, ensure you're on a Safari browser (Mac only) or any mobile browser. 
• If using Google Pay or PayPal, it works across all supported devices and browsers.

Remember: If your card has expired or you have received a new card from your bank, you will need to update your card details on the My3 app to continue using your card.

Do you need more help? Click here for information on topping up with Apple Pay and Google Pay.

Or why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.