I spoke with a guy who actually explained what happened to me and it was to do with MMS messages. I sent one yesterday afternoon and got charged despite being on my home WiFi. He told me that even if you are on your own WiFi MMS messages are sent via the Three network so that's why I was charged. I have one person who does not have WhatsApp and I sent them a photograph.
At least I will know in the future.
This has just happened to me too and I have an antique Nokia phone that is unable to send or receive data, so the excuse thay are giving other customers just doesn't stack up. My phone never has and never will need data. This is theft plain and simple, they took €2 off me without my knowledge or permission. I would've never found out unless my wife flagged it up and made me go through my credit useage online.
I complained to their online chat advisors and they blocked all data useage and refunded me the €2, which is fair enough, but I wonder how many other €2's I lost? I was never asked if I wanted to subscribe to data services at €2 a pop and I certainly never agreed to Three to just helping themselves to my credit. I only spend about €20 every two months so can ill afford to lose 10% of that for a non-existant service. I would imagine that blocking all data will not be an ideal solution for most smart phone users though.
@AlanMcCormack Sorry to hear this. If you have a SIM which is 3G capable then it has that capability to connect to data.
If anyone wants me to check their account and/or block the data from the account, send me a PM and I'll help.
I think a complaint needs to be made to comreg, surely taking money from customers surreptitiously is illegal, or at the very least sneaky and underhanded and needs to to be publicised more widely.
@AlanMcCormack I don't think it sounds like it's sneaky. If the Sim connects to the data then there is a charge of €2 per 200mb If it doesn't connect then €2 isn't taken and Three_Rachel has offered to remove the data for anyone that is not interested in having it on their account. Thats open to all people that request it but the charge is there whether it is purposeful or accidental. They have an article about the charge here which is open for all to see so again I don't believe it is a sneaky thing - €2 Charge Thats just my opinion and I have been charged the €2 rate before when I sent an MMS.