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Repeatedly charged for data despite mobile data turned off

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Re: Repeatedly charged for data despite mobile data turned o

Rachel, this evening, I had a long conversation with Ravi from customer care. Repeatedly, he indicated that the charges were genuine and ignored all the evidence that I put to him. He didn't entertain the idea that there is a possible link between the posters on this thread and the same issue that I am having. The fact that multiple people have the same issue is rather disconcerting. 

We agreed to disagree and that I would follow this up and escalate the matter beyond him. Whether you can do this, I am unsure, but I would like to understand how this could be so different and coincidental 

3 Moderator

Re: Repeatedly charged for data despite mobile data turned o

@Magicalmarsh I just got back to your PM there 😊