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Repeatedly charged for data despite mobile data turned off

Murdee
Regular Visitor

Repeatedly charged for data despite mobile data turned off

I noticed recently that my credit had been going down at a much faster rate than usual, and after checking my usage I see repeated charges of €2 for "internet" despite me never turning mobile data on. Only in emergencies do I use mobile data, 99% of the time the I'm on wifi when using the internet or anything data-related on my phone.

 

These charges don't occur every day, for example I've been charged the last 3 days in a row but not the day before that (and yes I had credit then) and the times are sporadic, mostly when I wouldn't be using the phone, i.e. 2am, 6am... completely random.

 

I turned my phone off deliberately last night and saw I was still charged €2 an hour afterwards, so it's not like some spurious app has bypassed any settings, it's being taken directly from my account for no reason. Can someone help?

147 REPLIES 147

Just to add, when there are more than one of these data events on a single day, they are nearly always almost exactly 1 hour and 59 mins apart!

Hi Deborah, I'm having exactly the same problem on a legacy plan. I tried sending you a PM but it said 'access denied'

@sstronge Hi there, you should be able to send me a PM now. I'll keep an eye out for you.

Hi, I've also been charged for a €2 DayPass randomly - this is the first time it has happened to me. I don't use data on this phone and did have data barring activated several years ago, assuming this is still in place.

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Since my last post a 2nd event has appeared - the time listed is the exact time I received an SMS from Three saying my DayPass had been activated.

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@muffinhead have you seen the checklist I posted on the other thread for this? 👇

 

€2 Daily Pass for Legacy Plans 

 

Have a look and if you have gone through the points, send me a PM and I'll check the block on your account. One of the reasons why this may have been lifted from your account is down to a plan change. 

 

Hi Deborah, I've been through the checklist and can't find anything that would have caused any data to be activated. I've sent you a PM.

@muffinhead I see your PM and I'll pop back to you there