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Unable to Top-Up online or schedule Top-Up

Regular Visitor

Unable to Top-Up online or schedule Top-Up

Every time I want to top-up via the website or via the 3 app, I get a message saying 'Oops... We're currently experiencing some unexpected problems'. I've been in contact about this before and I got a text from 3 Care on 16th November saying 'Your query is resolved' but it hasn't been resolved. In August I got a new phone from 3 and replaced the number that came with it with my old phone number. This may be part of the problem? Any help would be appreciated. Thanks in advance.

3 Community Manager

@JM25 Hi there 👋 This sounds like something needs adjusting on your profile. Pop me a PM with your phone number, full name, address and date of birth so I can access your account and look into the investigation that was opened previously 👌