I'd like to look into this further for you and get this resolved as I don't want to lose you as a customer. For me to link in with our tech team to investigate this further I'll need to validate your account. When you can, can you send me a PM with the above details and I'll get this looked into right away?
We're open until 8 pm tonight, pop back to us when you're ready and I'll look into this for you right away.