3Community Forums are changing.
What is happening?
Please be aware that we are making all 3Community Forums READ ONLY starting Tuesday 27th Oct 2026.
This is a permanent change, and from 27th Oct onwards we will no longer be allowing any new posts / comments / replies on any 3Community Forum.
Why is this happening?
The 3Community is currently being used as a support channel to provide Three Ireland customers with access to public Forums where they can share posts / messages, discuss topics of interest to them, and if required - seek help from moderators.
The number of users who log in to Community services globally is reducing as AI solutions become ever more popular. Your 3Community service is no different - and we have observed that Forum usage has been reducing month on month. So we would like to encourage those who still visit the forums to start using our other support channels instead.
For now - the forum posts on the 3Community will remain in place as read only content for anyone who wishes to view them. As we continue to put customer needs first and work to improve all of our support solutions we may continue to make additional changes in the 3Community space.
What do 3Community members need to do?
We encourage all 3Community members to avail of the following pages:
Business customers:
While we are going to make the change on Tuesday 27th Oct (the first working day after the bank holiday) we would ask that members refrain from creating new support questions / posts over the bank holiday weekend itself - as these posts will not be responded to by any moderators.
We apologise for any inconvenience this may cause.
