The following self-serve options are available via SMS:
Check Balance Services
Top Up Services
Add-On Services
Please note: All Add-Ons are charged to your account, so Bill Pay customers will see these charges appear on their next bill, and Prepay customers will see the value deducted from their credit balance.
Any customer seeking to purchase an add-on, and wants to see a list of compatible Add-Ons:
These keywords will return a list of Add-Ons that you can purchase, along with additional keyword instructions for each Add-On so you can proceed with the individual transaction that best suits your need.
Any customer seeking to remove an Add-On, and wants to see a list of any Add-Ons that are already on their account:
These keywords will return a list of Add-Ons that you can remove, along with additional keyword instructions for each Add-On so you can remove each Add-On individually as required.
Any customer seeking to view more details about their account, price plan and Add-Ons:
Any customer wishing to view which Three number is attached to their SIM card:
Roaming services
To start or stop receiving roaming alert messages for Voice + Text prices when you travel abroad:
To start receiving roaming alert messages for Data prices when you travel abroad:
To stop receiving roaming alert messages for Data prices when you travel abroad:
To limit how much you spend on data while abroad, you can apply a data cap:
To check your Roaming Data Allowances:
Credit Me Service
Credit Me lets you send a free message to another Three customer to ask them to top you up:
Call Me Service
Any customer who wishes to receive a call back from another Three customer can use the Call Me service.
Other options:
Do you need more help? Why not check our our SMS Self-Serve FAQs by clicking here or click here to ask the 3Community and benefit from the experience of over 100,000 members.
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