Self-Serve Options on SMS
The following self-serve options are available via SMS:
Check Balance Services
- Prepay users who want to know their current credit balance: Text "BALANCE" to 50272
- Bill Pay users who want to know the current balance of their Unbilled Spend: Text "BALANCE" to 50272
Top Up Services
- Prepay user who has already registered a credit/debit card, and wants to top up their own account: Text "TOPUP <Amount> <Last 4 digit of registered card>" to 50406
- Prepay user who has already registered a card and assigned friends, and wants to top up a friend: Text "TOPUP <Friend Nickname> <Amount> <Last 4 digit of registered card>" to 50406
- Prepay user who has a top up voucher to hand: Text "TOPUP <Voucher code>" to 50272
Add-On Services
Please note: All Add-Ons are charged to your account, so Bill Pay customers will see these charges appear on their next bill, and Prepay customers will see the value deducted from their credit balance.
Any customer seeking to purchase an add-on, and wants to see a list of compatible Add-Ons:
- See what Text Add-Ons are available to you: Text "ADD TEXT" to 50272
- See what Voice Add-Ons are available to you: Text "ADD VOICE" to 50272
- See what Data Add-Ons are available to you: Text "ADD DATA" to 50272
These keywords will return a list of Add-Ons that you can purchase, along with additional keyword instructions for each Add-On so you can proceed with the individual transaction that best suits your need.
Any customer seeking to remove an Add-On, and wants to see a list of any Add-Ons that are already on their account:
- See what Text Add-Ons you can remove: Text "REM TEXT" to 50272
- See what Voice Add-Ons you can remove: Text "REM VOICE" to 50272
- See what Data Add-Ons you can remove: Text "REM DATA" to 50272
These keywords will return a list of Add-Ons that you can remove, along with additional keyword instructions for each Add-On so you can remove each Add-On individually as required.
Any customer seeking to view more details about their account, price plan and Add-Ons:
- Text "EVERYTHING" to 50272
Any customer wishing to view which Three number is attached to their SIM card:
Roaming services
To start or stop receiving roaming alert messages for Voice + Text prices when you travel abroad:
- Text "START" to 50232
- Text "STOP" to 50232
To start receiving roaming alert messages for Data prices when you travel abroad:
- Text "ROAMALERT" to 50232
To stop receiving roaming alert messages for Data prices when you travel abroad:
- Text "NOROAMALERT" to 50232
To limit how much you spend on data while abroad, you can apply a data cap:
- To apply the default data cap amount €50 (excluding VAT): Text "GETCAP" to 50232
- To apply a custom data cap amount (where value = XX): Text "GETCAP <Amount>" to 50232
- To remove the data cap for this month only: Text "REMCAP" to 50232
- To remove the data cap every month: Text "PERMCAP" to 50232
To check your Roaming Data Allowances:
- Text "VIEW FREEDATA" to 50272
Credit Me Service
Credit Me lets you send a free message to another Three customer to ask them to top you up:
- Text "CREDITME 08xxxxxxxx" to 50272
Call Me Service
Any customer who wishes to receive a call back from another Three customer can use the Call Me service.
- Text "CALLME 08xxxxxxxx" to 50100
Other options:
- Text "PLUS" to 51020 to register for Three+
- Text "NOPLUS" to 51020 to opt out of Three+
- Text "EXTRA" to 50407 to sign up for 3Extra and receive offers on behalf of our partners based on your phone's location and usage
- Text "STOP" to 50407 to opt out of the 3Extra messages
Do you need more help? Why not check our our SMS Self-Serve FAQs by clicking here or click here to ask the 3Community and benefit from the experience of over 100,000 members.
