Voicemail is a super handy tool that allows people to leave you a message if your phone is off, has no signal, or when you don't want to answer. You never have to worry about missing a Voicemail, either, because you will receive a text message alerting you to any new Voicemails!
Continue reading to find out how to set up your Voicemail and to learn all about the different options that you have available in your Voicemail.
Getting started
To set up your mailbox, dial 171, and follow the prompts.
You can record your own greeting or use the automated one, it’s up to you!
Listening to messages
In Main Menu, press 1 to hear messages.
Unheard messages are played first.
Messages that have been listened to are deleted after 7 days. Unheard messages are deleted after 14 days. Please note that even saved messages are only kept for 7 days. If you would like to keep them for longer, they need to be listened to and saved again to extend for another 7 days.
Messages cannot exceed 45 seconds.
What other options are available in my mailbox?
After you listen to your Voicemail, you can follow the instructions to:
Replay a message – option 2
Next message – option 3
Save a message – option 4
Delete a message – option 5
Hear the caller's number – option 6
You also have other selections available when you dial 171:
To change your greeting, select option 2.
To change your password or PIN, select option 3 and then option 1.
To change the text that you receive saying someone was trying to contact you when your phone was turned off or out of signal, choose option 3 and then option 2.
Want to extend your ringing time?
*61*[phone number]**[seconds]# – For example: *61*[0812345678]**[30]#
Listening to Voicemail when Roaming
Dial your mobile number with a 5 after the prefix from a landline or another mobile to access your Voicemail. Remember to use the +353 prefix when dialling from abroad. For example, if your number is 086 1234567 you would dial +353 86 51234567. Once the voicemail service starts press * and you will be asked for your PIN for access to the voicemail mailbox.
You may be charged more than usual to call your voicemail when you are abroad. You may also be charged if someone leaves you a message.
Learn more about voicemail charges while roaming by selecting your plan on the Price Guide to get all the details.
Saving your Voicemail Messages to Another Device While you have the option to save your voicemail messages in your voicemail mailbox, they are normally deleted after 7 days (unless you continuously re-save the message). If you have a message you really want to keep, we would encourage you to save your message to another device.
To do this, follow the below process:
Call your voicemail, choose the speakerphone option on your phone, and play the voicemail message on speakerphone in front of a recording device, e.g., the voice memo function on another phone/tablet or recording software on a computer.
When the recording has finished, replay the recording to ensure you can hear it.
Don't want Voicemails
To stop unanswered calls from being diverted to your Voicemail box, simply dial ##002# on your phone’s keypad. When you are ready to switch them back on again, just dial ##21#.
FAQs
How do I extend the ringing time before a call goes to voicemail?
To extend your ringing time dial *61(phone number)**(seconds)#. For example, to extend the ringing time to 30 seconds (the maximum) dial *61*0861234567**30#
Every effort will be made to keep all voicemails and settings, but this may not be possible in certain circumstances. You can confirm this at the point of sale with your sales agent when changing plan or buying a new device.
If you terminate your service with Three, your voicemail box and all associated details (messages, greeting, PIN, etc.) will be deleted when your service ends.
