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Voicemail Overview

Voicemail Overview

 

  • Voicemail lets people leave you a message if your phone is off, has no signal or you don't answer.
  • You will get a text when you have received a new Voicemail message.
  • To listen to your messages or to activate your Voicemail just dial 171 from your mobile.
  • The price of Voicemail depends on your plan.

 

In this article:

Listening to messages

Managing your voicemail

Change personal greeting

Change password/PIN

Voicemail while Roaming

Turn off voicemail

FAQs

 

Listening to messages

  • In Main Menu, press 1 to hear messages.
  • Messages are played in reverse chronological order, with the newest played first. The date and time of the message will play after the message is listened to and not before.
  • Unheard messages are played first.
  • Messages that have been listened to are deleted after 7 days. Unheard messages are deleted after 14 days. Please note that even saved messages are only kept for 7 days, if required for longer they need to be listened to and saved again to extend for another 7 days.
  • Messages cannot exceed 45 seconds.

Managing your voicemail

When listening to messages, you will have the following options:

 

Voicemail controls
Return a Call (Bill Pay Only) Press 1
Replay a message Press 2
Skip a message Press 3
Save message Press 4
Delete a message Press 5
Hear caller's number Press 6

 

Change personal greeting

  1. Call 171 from Three phone.
  2. Press 2 on the Main Menu for Greetings. 
  3. In the Greetings menu, press:
    • 1 to record a personal greeting
    • 2 to set a standard greeting
    • 3 to set a standard greeting with your name
    • 4 to go back to the Main Menu
  4. Once you're happy with your new greeting, save it. 

Change password/PIN 

  1. Call 171 from Three phone.
  2. Press 3 on the Main Menu for Settings. 
  3. In the Settings menu, press 1 to set a new PIN.

Please note: ensure your PIN is memorable, but not easy for others to guess. You will be sent an SMS confirming your new PIN. 

 

Listening to Voicemail when Roaming

  • Dial your mobile number with a 5 after the prefix from a landline or another mobile to access your Voicemail. Remember to use the +353 prefix when dialling from abroad. For example, if your number is 086 1234567 you would dial +353 86 51234567.
  • Interrupt your greeting by pressing the * key.
  • Enter your Voicemail password followed by the # key.
  • You may be charged more than usual to call your Voicemail when you are abroad. You may also be charged if someone leaves you a message.

Turn off Voicemail

  • Bill Pay customers can turn off Voicemail by dialling ##21# from their phone.
  • Prepay Customers must contact us

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FAQs

How long are my voicemails kept?

  • Your played voicemails are kept for seven days from the date recorded unless you delete them.
  • Saved voicemails are deleted seven days after the date you saved them, unless they are saved again.
  • Any messages not listened to will remain for 14 days.

What happens if I change price plan or upgrade my device?

Every effort will be made to keep all voicemails and settings, but this may not be possible in certain circumstances. You can confirm this at the point of sale with your sales agent when changing plan or buying a new device.

 

What happens if I leave Three?

If you terminate your service with Three, your voicemail box and all associated details (messages, greeting, PIN etc) will be deleted when your service ends. 

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