Webtext FAQs

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What is Webtext?

Webtext is a free service that lets you send 500 free texts from Three.ie every month. 

• Your Webtext allowance will renew each month. You can view the exact date on your Webtext dashboard. 
• Webtext can be sent to both Irish and international mobile numbers. Please note that there is a limit of 25 international messages per month. 
• However, some networks, including American networks, charge customers to receive texts. Free Webtext will not deliver to these networks.
• Webtext cannot be sent to premium rate numbers or shortcodes. 
• Replies to webtexts will be sent directly to your phone.
• Webtext service is only available to be used in Ireland or the UK.

Registering for Webtext

You can register for our webtext service by clicking here

Accessing Webtext

You can access our Webtext service by clicking  here

Please note that Webtext is not accessible with a foreign IP address.

Adding Contacts

1. Click Contacts.
2.  Click Add New Contact.
3. Enter the name and phone number in the spaces provided.
4. Click Save Contact.

How to send a Webtext

• Log in to your My3 and click Send a Webtext.
• Type in your message in the Send Message box. 
• In the To field, select the number that you want to text from your Contacts list, or you can enter the phone number manually.
• Click Send Webtext now to send the Webtext immediately.
• A confirmation will show when your message has been sent. 

How to schedule a Webtext (within the next 7 days)

• Log in to your My3 and click Send a Webtext.
• Type in your message in the Send Message box. 
• In the To field, select the number that you want to text from your Contacts list or you can enter the phone number manually.
• Click Schedule Webtext
• Specify the date and time (within the next 7 days) when you would like the Webtext to be sent. 
• Click Schedule Now. The Webtext will be sent on date and time specified.

Webtext Groups

To create a group:

• Select Contacts
• Click Groups
• Click Add New Group
• Enter Group name
• Search for the contacts that you would like to add and select the relevant contacts using the checkboxes to the right. Note: the max number of contacts that you can add to a group is 100.
• Click Save Group.

If you want to remove a contact from a group:

• Go to Contacts
• Select the contact you wish to remove
• Click the X
• Click Delete

Help – I can’t access my account!

If you have been locked out of your account, or can’t access your Webtexts for any other reason, contact us.

Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.