There is a setting in your smartphone that allows your data connection to toggle between Wi-Fi and Mobile Data when your Wi-Fi signal is less than “strong”. This happens even if you have Mobile Data disabled in your settings.
Why does this happen?
It is to ensure that your data connection remains at a high level of connectivity for a better user experience. However, if you are roaming or you are outside of your data plan, it may not be ideal to have this feature switched on as it will cause additional charges.
How do I recognise this in my settings?
This setting goes by different names depending on the type of phone that you have. One thing that is common across them all is to make sure you have Mobile Data and Wi-Fi enabled, otherwise these settings will be hidden. Below are the general instructions for different makes of phone. Please note, that the wording might be slightly different in your settings, depending on the model.
Feel free to let us know how to find this in your phone. It is best to include the make and model of your phone too, as it will help other members of our 3Community.
Remember to make sure that both Mobile Data and Wi-Fi are enabled first👍
iPhone: Wi-Fi Assist
Settings
Mobile Services
Scroll down to the very bottom and pass all the apps
Wi-Fi Assist
Switch on/off
Huawei: Wi-Fi+
Settings
Wireless & Networks
Wi-Fi
Menu (3 dots top right)
Settings
Wi-Fi+
Switch on/off
Samsung: Smart Network Switch
Settings
Connections
Wi-Fi
Advanced (or “more”)
Smart Network Switch Or Adaptive Wi-Fi
Switch to mobile data
Switch on/off
Sony Xperia: Auto Network Switch
Settings icon.
Wi-Fi
Menu icon.
Settings
Auto Network Switch.
Switch on/off
Xiaomi: Wi-Fi Assistant
Settings
Wi-Fi
Scroll down
Wi-Fi Settings,
Wi-Fi Assistant
Switch on/off
OnePlus: Smart Wi-Fi Switcher
Settings
Wi-Fi
Wi-Fi preference
Smart Wi-Fi switcher
Switch on/off
Want to know more about your Bills? Click the link below for all you'll need to know
