Deteriorating service at least 4 days before top up due

[Add_22015]

I have two 3 Internet boxes in my home. Every single month, at least 4 days or more, before the top up is due, the speed and connection is horrendous.  Both are all you can eat data. It's as if someone is trying to trick you into topping up almost a week ahead of sccheduke every month. Getting really sick of it and looking into alternative suppliers. 

[Three_Stacey]

Sorry to hear you're having difficulty with your speeds, @Add_22015. I'd be happy to look into this for you, but I'll need to get access to your account. Please pop us a PM with your name, address, date of birth and the numbers for your broadband. Once we have these, we'll be able to start investigating.