Competition Prize Not Received

[ClaireBuckley_28580]

Hi, I won tickets to see MUSE play in the Three Arena. The show was last Thursday. I was assured I'd receive the tickets through email.  I contacted Three by phone a couple of times in the two weeks leading up to the concert to confirm email address and I was constantly assured I'd receive tickets. They never arrived and my husband and I were so disappointed. Has this happened any other competition winners?. My name was printed as a winner on the Three website.

[Three_Stacey · Accepted solution]

I'm sorry to hear about your experience @ClaireBuckley_28580 

If it's ok with you I like to look into this as this is not the type of customer experience we like to see. If you're willing pop me a PM with your name, number, full address and date of birth and I'll investigate.

[ClaireBuckley_28580]

Thank you. I've sent you a PM.

[Three_Stacey]

Thanks @ClaireBuckley_28580 Once I've had a look at your account I'll reply to your PM.