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top up

Anonymous
Not applicable

top up

I topped up by 20 euro this evening but it when I went to make a call it told me I had run out of credit
5 REPLIES 5
Hero

Re: top up

Login to My3 go to My Account.

 

there you'll see an option to view My Usage, this should tell you where your credit went.

 

Anonymous
Not applicable

Re: top up

I am on the Be Free plan, I just topped up 20 euro, which should leave me with 10 euro credit once the plan is activated. It was activated, I recieved the texts telling me so, I haven made any call, only one which was less than two minutes to boyfriend who is also a three customer, but it says my balance in zero euro. My3 doesn't show where the credit seems to have disappeared to.
Leader

Re: top up

Hi SazMoonz81,

 

Can you pop me a PM with your account details? I'll check this out for you. 

 

Thanks, 

Julie 

Anonymous
Not applicable

Re: top up

Thanks Julie, what details do you need, also, I'm new to this community, how do I PM you?
Tutor

Re: top up

Welcome aboard the Community, @Anonymous Smiley Happy You can PM me in the black box under this post- there should be an option that says Private Message me. Can you send on your mobile number, and your full name, address and date of birth through the PM so I can check your account?

Thanks,

Bob