I'm writing on behalf on my girlfriend who has this account.
Zamano kept sending her "Lucky Dip" text messages to subscribe to premum rate services.
She has a Nokia C3-01 phone, with a bad touch screen, so she may or may not have hit return on the message.
There's no way of telling whether she hit enter, or not.
Apparently this clicks on a link which then costs her €5.
She texted STOP, but over the course of a week or two, they took €15 off her.
Why does O2 allow this ?
Is there no explicit dialog box which should pop up to confirm someone wants to subscribe to these premium rate services ?
They refuse to refund the money they took.
Who do we complain to ?
Surely O2 are responsible for stopping companies from raiding their own customers phone credit, even if they do take a cut of the proceeds.
regards,
Owen McGovern
I lost 50 euro after I realized I'm loosing my money. Some **bleep**ty smses in the middle of the night from 57030. I'm changing provider from O2 to other immadiately. This is below any standard!!!!!!!!!!! I so angry !!!!!
I never signed up. So I just change provider from O2 to meteor ...
I put complaint but O2 is not going to give me back my stolen money and it is in cooperation with obvious thiefs
Still legally in Ireland Zamano was charged 200,000 fine for illegal activities. Some even says criminal:
http://www.politics.ie/forum/current-affairs/31983-minister-eamon-ryan-shameless-hypocrite-12.html
here you go:
http://news.bbc.co.uk/cbbcnews/hi/ne...00/7481854.stm
and another:
http://blogs.mirror.co.uk/investigations/2008/07/zamano-fined-over-scam-rington.html
and you still persist that they do not steel? They'we baned everywhere but Irish goverment has some dirty buisiness with Zamano. That's why we have them here and they legally stole my 20 euro!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11