Hey @stevenhxo, Welcome to the 3Community 🙂
I'd love to look into this further for you however I would need to check if this has been a pending payment or if the top-up has already been applied to your Three account. Pop through to us here on PM along with your mobile number, full name, address and date of birth so I can validate the account and check this here for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team
