Texts not sending!

[tomfahy30]

Hi there, 

Hoping someone can help. Just moved over to three bill pay from Vodafone on Monday and having some issues predominantly with texts. I am unable to send to some contacts and no matter how many times I retry I have no luck. 

Also a few issues making and receiving calls, will get a text to say I missed a call but phone didn't ring.

Thanks in advance,

Thomas

[Three_Stacey]

Hi @tomfahy30 and welcome to 3Community 👋I'd love to help you with this but I need a little more info please let me know the answers to the below questions 😊  

For the texts you're having difficulty with do you know if it texts to a specific network that are failing?

Are you getting any error messages?

Did you get a new phone when you joined the network? If you did let me know what type of phones they are. 

[tomfahy30]

Hi Stacey,

I can't be sure on the network issue but I was trying to send them to an 087 number and they just keep saying "not sent" but then I can text my wife who also has a 087 number and is with Vodafone.

I did get a new phone it's a Xiaomi 12T Pro.

Thanks, Thomas

[Three_Stacey]

Hi @tomfahy30 thanks for sharing those details. I need to review your account so please PM us with your name, number, full address, and date of birth. Please also include a couple of examples of the texts that failed so the numbers and the time and date that they failed. I may need to get our technical team to look into this for us and the more details we have the better.