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Order to be completed or cancelled

paudieb
Novice

Order to be completed or cancelled

Hello

 

I get this message when trying to upgrade my phone. Please advise. 

3 REPLIES 3
Three_Shane1
3 Mod Retired

@paudieb Hi there, can you try sending the message again or just copy the content of the text as there's nothing currently showing on your post?

 

paudieb
Novice

An order is already open for this account. Please complete or cancel it before proceeding. For support, please contact one of our online experts.

 

The above is the message I get

@paudieb Thanks for getting back to me. To get the order cancelled or completed you'll need to speak with our care team either by calling 1913 or speaking with our messaging them here.