@YuriEduardo_05652 Hi there, with any of our prepay plans when you top-up by the plan amount this is drawn down so that your plan allowances are activated. When you top up by your plan amount in one go, your credit balance will be debited from your account. Your new prepay plan benefit will then activate. As a result, your balance could appear as €0.00 on your account but you will have all the features of your new plan. For example, if you're on the 3 Prepay 20 plan, top up €20 in one go, €20 will then be debited to activate your plan allowances & your balance will show as 0. If you log into your My3 account you'll see your plan allowances. With each top-up as they were successful & used to activate your plan, we'll be unable to refund any of the charges.
For more details on your plan why not check out Your Prepay Plan Explained? If you have any further questions let me know 😊
