Why three is advertising doubling your memory on s25 ultra

[Karl_83957]

Just received my s25 ultra and had selected to prebook it because your meant to get your storage double.  I had selected 512gb and hence would of expected to receive the 1 terabyte of memory but when I called to find out what happened I was told I was given the 512gb for double the memory of the 256gb which I never selected.  The option when you rebook is either 256 gb or 512gb . Clearly this is a scam that three is running and even asked to be called about about this and will reach out to government regulator regarding this issue because it's still be advertised on three site . 

[billbond4]

I think the T&C are pretty clear from https://www.three.ie/brands/samsung/galaxy-s25-ultra.html#terms

Terms & Conditions

**Double storage: Pre-order and double your storage before 6th February 2025 11.59pm or until stocks run out whichever occurs first. Subject to order acceptance from Three. Eligible customers who pre-order a Samsung Galaxy S25 Ultra, Samsung Galaxy S25+ or Samsung Galaxy S25 model shall receive a double storage model of their Samsung S25 device at no extra cost. There is no cash or other alternative.

Also you cant order the 256 version, you only get a the option of 512GB

[Three_Niall]

Hey @Karl_83957, Welcome to the 3Community 🙂

Once the pre-order offer has ended we will only be selling the 256GB and 512GB versions of the S25 Ultra however as part of the Double your Storage offer the 512GB version of the device is only device being offered and this will be charged at the same price as the 256GB version. When you selected the 512GB device this is the model of phone you would receive however if you are looking for the 1TB version you would need to purchase this from Samsung directly.

[Karl_83957]

That be great if I saw those term and conditions.  But these are there listed if your a new customer to three . And also say you get €250 if you move to three .I copy there directly off the website.  I even asked a supervisorto contact regarding it *Double storage: Pre-order and double your storage before 6th February 2025 11.59pm or until stocks run out whichever occurs first. Subject to order acceptance from Three. Eligible customers who pre-order a Samsung Galaxy S25 Ultra, Samsung Galaxy S25+ or Samsung Galaxy S25 model shall receive a double storage model of their Samsung S25 device at no extra cost. There is no cash or other alternative.

[Karl_83957]

Here the link to the site and I even recorded a video of it to show to the consumer complaints regulator.  Because very misleading if your a new customer to three . Big disappointment 

https://www.three.ie/brands/samsung/galaxy-s25-ultra.html#terms

[Three_Niall]

Thanks for your feedback @Karl_83957, when you are on the ordering screen on Three.ie the size of the device as described, that you have selected, is the size of the device that is received and you will be able to comfirm this at the point of purchase. If you have ordered the 512GB Device you will receive this for the same price as the 256GB until the pre-order has ended and on top of this the discount of €250 would also be automatically applied when select to switch your number to Three.  

[Karl_83957]

That's great but when I was purchasing my phone I only wanted the 512gb I never selected the 256gb and I wasn't told that there was no option that when you selected the 512 they wouldn't be double my memory. At no point during the process did it say that I was only getting 512 as double the memory of 256gb . Because first the 256gb says out of stock on your site . And before you reply to this.  Check the actual site as if you where a new customer moving to three . I never wanted a 256gb s25 ultra only the 512gb and as per your site stating we will double your memory if you prepbook before the 6th of February which i did and read the term and conditions which I also posted above.  So you can defend your advertising but it was very misleading and I never would of switched network if I'd know this . Or the hassle trying to speak to someone in customer service from Ireland who i eventually did who aggree with me when they went through the website they I did when I was purchasing my new phone and plan . Awful marketing department that has one set of term and conditions if your new customer and other terms and conditions for existing three customer.  

[Three_Niall]

Thanks @Karl_83957 , I have checked the process here for you on my end and I can only the 256GB and the 512GB are listed here on the site. Once you have selected the 512GB of the device this is also confirmed in the basket and review order screens before you agree to purchase the device so you are aware of the device you are going to receive as part of the agreed order. As the 1TB model of the device is not on the Three Network the device would not appear online or on the order summary however if your order summary / receipt is showing the 1TB please let me know and we can checked the agreed contract with you. 

The Save €250 offer is an offer that is applied to customers who are porting their number to Three and this price including the discount will appear when answering "Do you want to keep your number?" on the homes screen.