I'm writing on behalf on my girlfriend who has this account.
Zamano kept sending her "Lucky Dip" text messages to subscribe to premum rate services.
She has a Nokia C3-01 phone, with a bad touch screen, so she may or may not have hit return on the message.
There's no way of telling whether she hit enter, or not.
Apparently this clicks on a link which then costs her €5.
She texted STOP, but over the course of a week or two, they took €15 off her.
Why does O2 allow this ?
Is there no explicit dialog box which should pop up to confirm someone wants to subscribe to these premium rate services ?
They refuse to refund the money they took.
Who do we complain to ?
Surely O2 are responsible for stopping companies from raiding their own customers phone credit, even if they do take a cut of the proceeds.
regards,
Owen McGovern
So, ---- my money back. NOW!
That's not good enough O2_Lisa.
O2 are pocketing a percentage from these premium numbers.
They're also complicit in sending out spam push text messages to trick paying O2 customers into parting with
their phone credit.
O2 sent out unsolicited spam, which caused their customers to be defrauded, and now O2 are washing their hands of the problem.
O2 are doing business with a company which was fined €200,000 for ripping off customers.
The situation stinks.
My girlfriend, who I represent on this forum, has a Nokia C3 which is half keyboard and half touch screen.
But it's hard to tell if she accidently clicked on a link in one of those O2 sanctioned spam messages or whether Zamona just made up log entries to rob her.
There should be a clear acknowledgement to explicitly subscribe, and NOT a deliberately obscure hidden web link which immediately subscribes someone.
They made big mistake choosing me as their victim as I have old phone. But my phone stores all sent messages and all activity history so there can be no mistake from my side and everything can be traced back. My keyboard is locking itself afted 30 seconds wihout use - no posibility for any random entry.