unlocking iPhone 4

[Anonymous]

Hi
I got the new Samsung s5 so I now want to unlock my iPhone 4. It says in your help section that o2 offer an unlocking service. Can you do this for me please??

[Fiona_R · Accepted solution]

Hi, if you enter the required info at the below link you'll be contacted shortly once the phone is set to unlock.

http://www.o2online.ie/o2/help/unlock-request.php

[Anonymous]

Thanks Fiona!

[Fiona_R]

No probs 🙂

[Anonymous]

Hi

I have an imei for my old iPhone 4, which was bought with an O2 package in 2011. Last dec I upgraded to the iPhone 5. Still with O2. I now need to unlock my iPhone 4, to use abroad, aswell as roaming with my iPhone 5.

When I submitted the jmei number through the link for unlock code request on the O2 website it said there is no record of this iPhone, via email a few days later. I have triple checked the iPhone imei and it is correct. ( 012842005164927 ). And it was always and still is an O2 phone. I really need to unlock the iPhone ASAP. Can you help?

Thanks

[Anonymous]

I cannot see this IMEI registered to any account with us. Was it purchased as an upgrade? Can you confirm if it was purchased online or instore?

[Anonymous]

Hi,

I had an iphone 3 originally, but it was stolen in July of 2011. Luckily I had insurance taken out with o2, and I replaced it through the insurance and upgraded me to the iphone 4 (for an extra fee) at the time. It was all done through o2.

Does this help?

Thanks,

Ciara

[Anonymous]

Did you go directly through the insurance company or did you deal with a store? I just need an email confirmation of the replacement IMEI to go ahead and get that updated and unlocked.

[Anonymous]

I would have dealt with the O2 shop in Wilton for the most part - I submitted the paperwork etc. there.

I do remember that I got a phone call from someone - I can't remember if it was the insurance company or O2 asking if I wanted to pay the extra money for the upgrade to the iPhone 4. I obviously agreed.

I don't have many more details than that - sorry. There was building work in my house 2 years ago and alot of my paper work & things like that that I would have kept were destroyed.

Is that enough to help you?

Thanks

[Anonymous]

I'll email the store in Wilton and see if they can confirm the IMEI change. Thanks