Can someone please, please help me with this? The support I’m getting from Three.ie has been beyond frustrating, and at this stage I honestly feel like I’m being made a fool of.
Summary of the issue:
I bought an Apple Watch Series 11 with Cellular and added the Three add-on so I could use it without my phone.
The cellular connection was set up, but calls fail every time (none can be made or received).
Support advised me to restart the add-on several times. Doing this has now created a second problem: I’m getting the message that I’ve had “too many eSIM watch changes” and need Three to reset it.
So now I have two problems instead of one, and neither is resolved.
Long version:
I originally logged a ticket with Three about the watch not making calls. I provided all the requested details and was told it would be sorted by 4 October.
When I rang after that date, I was told there was “no problem” and the case had been closed.
I was then asked to provide times of the failed calls (I gave details for hundreds of failed attempts). I was told the case would be reopened.
I rang again to check, only to be told no case had been reopened. On that call, support even claimed the add-on doesn’t let you use the watch without the phone — which is simply not true.
Another ticket was opened, but the next day support closed and reopened the add-on, creating the new “too many eSIM watches” error.
When I rang back, I was told the agent didn’t know what to do, so another case would be opened.
Following up, I was told some of my case numbers were “invalid” or “not real.” Eventually one case was confirmed as open, but I wasn’t told which issue it relates to.
Today I rang again and was given a new ticket number of “NA.”
At this point:
I have contacted support over and over.
The information I’m given keeps changing from one call to the next.
I am now left with two unresolved problems (calls not working on the watch, and the eSIM reset issue).
I’m paying a significant amount on bill pay and I feel completely let down.
Request:
Please, can someone take ownership of this issue and resolve it properly. I can’t keep going in circles, being told something different each time. I need clear, consistent support and an actual solution.
