Three+ keeps booting me out when I try to log in

[piercetravers67]

I’m having an issue where Three plus no matter what I do just doesn’t log in me in and I can’t get any codes. I try to use the app and it says oops can’t log you in. But when I go to log in to my 3 account I have no issues? I’m so confused and want to be able to get the benefits of being with 3 with 3plus but can’t get any.

[Three_Niall]

Hey @piercetravers67  , Welcome to the 3Community 🙂

I'd love to look into this further for you however I will need you to contact me here via PM along with your number, full name, address and date of birth so that I can make sure everything is set up for you.

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team

[piercetravers67]

Hi Niall can u just respond on here. I’m tempted to leave 3 at this rate if I can’t even get the rewards I’m entitled to. I’ve already tried to get in and get a presale code for a gig and can’t even get it. It’s a joke. I’ve signed up to 3plus and now it’s just not letting me log in. Can get into my3 no bother which is gonna be ok of course cuz it’s where u take my money but to get any actual benefits nah u don’t help at all. It’s a disgrace 

[Three_Niall]

Hey @piercetravers67 , I can understand your frustration and I will certainly help you to get access to the benefits that your My3 account has to offer. The reason I am asking you to contact me on PM is because I will need to get your details for data protection purposes so I can check the account and see what exactly is happening and we would never ask for these details on a public post. 

I can see you have contacted us here on PM and I will be happy to help you further there. 

[silage2000]

Same with me all the time. BS website