Add 5G to my bill pay account.

[SeanMac]

Hi,

5G is now a free add on. Is this correct? If so can you add it to my bill pay account.

Thanks.

[Three_Shane1]

@SeanMac Hi Sean, you're correct that 5G is free now on all our mobile phone plans. Can I get you to PM me your number along with your full name, address, & date of birth for the validation of your account & I'll check when it'll be added for you.

[SeanMac]

Thanks Shane. PM sent.

[Three_Shane1 · Accepted solution]

@SeanMac Thanks for the PM your account has been updated now with the 5G add-on. To activate 5G service make sure that your phone is 5G ready & it's turned on via your phone settings. Also, make sure to check our Coverage Checker to see if you're in a 5G area. 

[SeanMac]

Ok. Thank you Shane.

[SeanMac]

Just to let you know, that 5G is now working on my iphone. I can get about 2 bars of reception outside, but no indoor reception at my location here in Dundalk. 

My nearest Three mast is THREE_LO0008 (3G/4G only) which I get good reception from. Any plans to upgrade this to 5G?

[Three_Shane1]

@SeanMac Hi Sean, glad to hear the 5G is working for you. I've checked on the mast you mentioned above and currently, there are no plans to add 5G to it. That's not to say that later in the year it won't be added but for right now we don't have a timeframe for adding 5G. 

[SeanMac]

Thanks Shane. I was thinking of getting a 5G mobile broadband plan, but since I've no indoor reception, I'll wait till that mast is upgraded at some stage hopefully. My 4G reception is fine at the moment.

[painterkev]

Am in same situation.5G is now a free add on. Is this correct? If so can you add it to my bill pay account.

[Three_Stacey]

Hi @painterkev thanks for reaching out to us here on 3Community.

I've just responded to your PM, have a look and if you have any questions don't hesitate to reply.