Add A Second PrePay Number to MyThree

[David_14564]

I have a prepay number registered on myThree, recently bought a second SIM from the store for a second phone. I want to add this new SIM to the same myThree account as my current one but I can't find an option to do this.  Is this possible?

[Three_Shane1]

@David_14564 Hi David & welcome to the 3Community. It's not possible to have both prepay numbers linked under the same account. 

[David_14564]

Thanks for getting back to me Shane.  Is it possible then to remove the current prepay sim number on my3 account so I can add a different prepay one instead? Thanks

[Three_Shane1 · Accepted solution]

I can de-register your current My3 account so that you could then re-register the login details for your newer prepay account, if this is what you're looking to do. 

[David_14564]

Yes, please do

Thanks Shane

[Three_Shane1]

@David_14564 No problem, can I get you to PM me your number, full name, address, & date of birth for the validation of your account. I'll get that done then for you 🙂

[David_14564]

Hi Shane, I can't seem to PM you as I get this:I'm logged into my account on a laptop using chrome.  Any advice?

Thanks

[Three_Shane1]

You should have gotten a notification now to say your rank has been updated, if not can you log out & back in & you'll be able to PM me. 

[David_14564]

Just sent you a PM 😀

[Three_Shane1]

@David_14564 Thanks for the PM. I've reset your access now so you'll be able to re-register 🙂