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Balance spontaneously dropping to €0.00 after topping up

Anthropos
Investigator

Balance spontaneously dropping to €0.00 after topping up

I had over €10 credit at the weekend, I made 2 calls on Saturday for a total of about €2.40. I went to send a text this morning and kept getting an "unsent" error, thought it was an issue with my phone but then I checked my balance (knowing it couldn't be €0.00) to find it was somehow €0.00... I topped up by €20 regardless because I needed to send several texts as an emergency, and after sending a third I found my balance had again dropped to €0.00.

 

It's bad enough I'm getting scammed at €2 a time for nonexistent mobile data, but just draining my credit to €0.00 a few hours after topping up and sending all of 3 free texts?

1 REPLY 1
Three_Deborah
3 Mod Retired

@Anthropos the credit you had on your account was this from a recent top-up? The reason I'm asking is because that top-ups have an expiry date. If the credit is not used within 180 days it will expire and each top-up has its own individual expiry date which you can see on My3.

 

Let me know