Bill

[Camila_06815]

good afternoon, please, about two months ago I went to Three and passed an account to my name, it happens that until today the account is being deducted from the previous person who owned the account and this month is charging mine and hers, how can I do it ? I'm not in Ireland and neither is she, I can't go to the store.

[Three_Derv]

Hi @Camila_06815👋 welcome to 3Community. I'd love to help you with this, I just need to confirm some details with you first  😊 Are you able to log in to your My3 account? For steps on how to do this have a look at our blog My3 Overview, is the account in the correct name now?

Do you remember when and in which store you requested the change of ownership?

If the account is in your name can you pop me a PM with your mobile number and details so I can check this out further, as I will need to access your account? Dearbhaile