Can someone fix that porting website?????

[Renata_94996]

As in the topic. Your porting website Keep Your Number doesn't work with VirginMedia account numbers. I CANT SUBMIT THE FORM as the check on the account number gets red when typing VirginMedia account. I have BillPay multi account. 

I WANT TO KEEP MY NUMBER. 

I was with support on the chat but last agent was useless and running home as it was close to the end of the day.

I was told that they can't fix it through the chat, which is a lie, and I have to call 1913. 

This is so annoying experience. 

[Three_Stacey]

 Hi there, @Renata_94996. I'm sorry to hear that you are having difficulty. Since your conversation with messaging, have you been able to submit your port request? 

[Renata_94996]

As mentioned before your Keep Your Number form has issue with short account numbers. I'm so surprised that you not aware of this issue. I had to trick this form to allow the submit.

The VirginMedia account is 6 digits long, to trick your form I added leading zeros up to the maximum size of the filed (00000012345). This did the trick.

As expected this wasn't processed straight away and I had to contact your support through the chat to check the status. I assume that account number was rejected but your support person didn't mention that and fixed this during the chat and reapplied the request. Both numbers have been ported.

Yesterday my husband tried to port my son's number using the same trick with the VirginMedia account number. Again the account was reject and this time I was informed by your support tech about this fact. Also, the support person has fixed the account number and reapplied the request.

So tell me now, which one is true? Which support tech lied to me?

Can your support tech request number porting or not during the chat? It looks they can. Also, the reason why I asked for HELP was the fact that your FROM IS BROKEN.

I hope others will find this helpful and will know how to force your support to do their job.

[Three_Niall]

Hey @Renata_94996, when submitting a port request, this needs to be placed by the customer first and neither messaging or 1913 would be able to initially submit the request for you for security purposes. Our teams will be happy to support you submitting this form but couldn't request it for you.

Once the customer has submitted the porting request would be able to check the porting request, see why the porting request has not been completed and then resubmit the port for the customer but this would be once the porting request has been placed.