Hi there @SeanMac. The bills will run as normal until the account is closed. Once it's closed then a final bill is produced which 1. will confirm in writing that the account is closed and the date it closed, 2, it'll also run a check on your last bill to see if recalculation is needed. 3. If a refund is due the final bill will confirm the amount due.
For example, you were previously billed for 16/04/24 to 15/05/24 but your account closed on 09/04/24 so you are due a refund for the cost of 09/04/24 to 15/04/24.
I'm happy to double check the cancellation request is set on your account and to confirm when your account will close for you, just pop me a PM with your name, broadband number, address and date of birth.
