Cannot receive calls since I changed to 3

[BR85]

Since I switched to 3 I have not been able to receive calls.
That is over 2 weeks ago.
I have raised this several times with chat support and have been told it has been escalated and will be fixed by X date. Then I contact them on X date and they ask for more time. I was patient the first 3 times but it’s a serious problem for me now.
I work from home and rely on my phone.
It’s causing me a lot of problems with work.
I contacted chat support on Friday to see what the status was and again I got another request for more time and no details of any kind. Eventually I was told that nothing could be done and the guy disconnected. No one seems to be able to give me a straight answer about the issue. So I’ve asked to cancel repeatedly so I can return to my old provider which worked perfectly. All I got for reply was deflection and no action. I need to know what the problem is and that there is a rapid solution or I need to cancel it’s as simple as that.
Chat support are completely Unable to deal with this is, Anyone from 3 out there that can address this?

[LauraH]

@BR85 Hi there. I'll certainly take a look at this investigation for you. I get your frustration, not having access to your incoming calls isn't ideal, especially when working from home. To access the investigation I'll first need to access your account and to do this I'll need your phone number, full name, address and date of birth so pop me a PM with those and we'll take it from there.

[BR85]

Thanks I’ll pm you now

[LauraH]

@BR85 Thanks so much for sending in your details by PM. I've taken a look and see that your port from your previous network has not been fully completed and this is the reason why your incoming calls are not coming through. Our team has contacted your previous network to push through the remaining aspects of the port and as soon as that's done your incoming calls will connect as they should. What I'll do from here is monitor the investigation and when there's news I'll let you know.

[BR85]

Hi thanks for the update and for explaining where the issue lies.

Can you give me any type of timescale for when it will be fixed?

As I mentioned this has been going on for two weeks now and it’s causing me
a lot of issues with my job.

Thanks

[LauraH]

@BR85 I've reached out to the team on your behalf and as soon as I have a timescale I'll pop back and update you here.

[BR85]

Ok thanks

[LauraH]

@BR85 Our team has been in contact to let me know that they've sent a reminder to your previous network to push through the final aspects of the port. I'm monitoring this and will keep you updated here when there's news.

[BR85]

Thank you for the update

[BR85]

Hi, any update on this please? More than three weeks now not able to receive calls since I switched to 3.
I’m still being charged a high monthly rate for this service as well.
I can’t continue like this with a phone that can’t receive calls.
As I’ve said before it’s causing me big issues with my job.
I need it resolved or I need my contract cancelled so I can move to another operator.