Charged 3 extra times for one top up

[jared]

Last week Thursday (21st of August) I topped up 20 euro in order to get my unlimited data plan. The transaction failed multiple times. After the 4th attempt, it went through and I got a message confirming this, as well as this transaction being reflected in my bank account. Today (6 days after I made the first transaction) I was charged 60 euro.

How can this be resolved?

[Three_Shane1]

Hi Jared, we're aware that some customers experienced difficulties with topping up last week but that has since been resolved. The Three top-ups that failed are they showing as pending or complete in your online banking? If they're showing as pending the charges will revert back to your account normally within 7-10 working days. Check out this post of another customer in a similar situation as yourself.