Contract deposit refund

[Frank87]

I started a new contract on the 13th of March 2024, and put down a deposit of €150 which was supposed to be returned after my 6th bill, on the 12th of August. I still haven't gotten my deposit back nearly two months later, despite speaking to support multiple times. Can somebody please sort this out?

Frank

[Three_Niall]

Hey @Frank87 , I'd love the chance to look into this for you to see what is happening with this. Pop through to us here on PM along with your full name, mobile number, address and date of birth so I can check the account.
 

[Frank87]

Thanks Niall! The PM function doesn't seem to be working for me - I'm getting this message:

"Access Denied

You do not have sufficient privileges for this resource or its parent to perform this action."

Any ideas?

[Three_Niall]

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.